Dear Osman Nar,
Thank you for contacting the Web.com customer support department. We have reviewed your communication and look forward to assisting you.
Your account appears to be frozen due to a billing issue. This means that no modifications can be done to your account settings and may also mean that you are unable to access major functions of your hosting package and domain name.
Accounts are placed into this status by the customer support team and cannot be removed without phone verification. Please contact our customer support department. To reach us, please call 1-800-986-1477 between 8 AM and 8 PM EST, Monday through Friday. If you are calling from outside the U.S. or Canada, please call [+1] 904-251-6186.
If you do need to contact us to discuss this issue further, please refer to Ticket # 9234084.
Sincerely,
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