Güncelleme :
predictive dialer deniyormuş.
Başlangıç için yeterli olur sanıyorum.
https://www.capterra.com/predictive-dialer-software/
https://www.goodfirms.co/blog/the-best-free-and-open-source-call-center-software-for-your-business#:~:text=ICTDIALER%20is%20an%20open%2Dsource,of%20time%20by%20dialing%20automatically.